Return Policy

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we will gladly exchange a unworn item within 3 business days 

Can I return my order?

You can only return defective product 


To exchange  any unworn, unwashed product please contact us within 3 days.

You will be responsible for the cost shipping to ZIY.

NON – Exchangeable  ITEMS

You can not exchange the following items :

  • All Sale Items
  • Swimsuits
  • Lingerie, Bras, Underwear and other intimates
  • Bodysuits



Unfortunately, we do not accept returns at this time.

Return are only accepted for

Damage, Defective Item(s)

If you receive a damaged or defective item, please contact our Customer Center within 2 days of receipt.  

Unfortunately, we can only assist you to get refund for your damage or defective item upon approval.

We do not accept returned items  without checking with us first


Um Uthiana,  Shat Al Arab Street, 
Imseeh Copmlex no.14 3rd floor
Amman 11814 Jordan

Can I unpack and try the items on before I pay for the order?

Unfortunately this is not possible at the moment.  Please note that certain items are not eligible for return.


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