FAX & HELP

DELIVERY TIME

All orders are processed Saturday through Thursday .

 

 JORDANIAN CUSTOMERS

Free shipping is available only to Jordan

ZIY  charges a flat rate of JO3  for all domestic orders. (within Jordan).

 Shipping Duration to Jordan:

 You will receive your order in 10-18 business days from the date that it is placed.


Shipping Duration to all other Middle Eastern Countries (UAE, Egypt, Lebanon, Kuwait, Oman, Qatar, Bahrain & KSA):

You will receive your order in 10-18 business days from the date that it is placed.

Cash On Delivery Service is available in Jordan only


please make sure to put complete address details and contact numbers when placing your order so we can deliver without a hitch.

 
(Gulf Area ,Lebanon & Egpyt) CASH ON DELIVERY CUSTOMERS

Your order should be delivered to your doorstep within 10 -18 days. To avoid any controllable delays, please make sure to put complete address details and contact numbers when placing your order so we can deliver without a hitch.

Exhanges:

● To qualify for exchange, the exchange request should be made within 3 days of receiving the item, otherwise it is not acceptable.

● Merchandise must be unworn and unwashed.

● Items returned must be in their original condition, which includes tags and any packaging.

Get in touch with our customer service representative by sending us an email to customercare@shopziy.com and Indicate which item(s) you would like to exchange and the reason for your exchange.

 

Return policy:

Unfortunately, we do not accept returns at this time.

Is only available for Damage, Defective Item(s)

Get in touch with our customer service representative by sending us an email to customercare@shopziy.com and Indicate which item(s) you would like to return and the reason for your return.

HOW WILL I BE REFUNDED?

We will credit your original method of payment minus original shipping charges.

Can I unpack and try the items on before I pay for the order?

Unfortunately this is not possible at the moment.  Please note that certain items are not eligible for return.

TERMS AND CONDITIONS

ZIY Terms & Conditions may be amended or modified at anytime without prior notice to an individual. By using this site, you acknowledge and agree to these terms and conditions. If you would like any further information or clarification, please contact us.

ADDITIONAL INFORMATION

If you experience any difficulties while entering your Shipping address during checkout or while you are creating an account, please email customercare@shopziy.com.with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

00962 79 986 6653

 We are not responsible for lost or stolen packages or packages delayed in transit. 

If a customer error in shipping address is made during the checkout process, Shop Ziy reserves the right to charge a reshipment fee..

 Ziy boutique cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

Can I collect the products myself?
Yes, we do offer a pick-up service.

Customers are welcome to visit the showroom to view products and to buy. All products in stock on the shopziy website are available at the showroom.

Showroom

Um Uthiana, Jewelry Market

Imseeh complex no.14, 3rd floor

FARAH SHOP

Opening Hours:
Saturday – Thursday: 11am – 7:00pm closed on Friday

Tel:0799866653

wattsApp: 0799866653

 

@shopziy

on Instagram

Subscribe to Our Newsletter

Sign up for shopziy style news...